Support your app's users
To create the best experience for your users, we recommend providing comprehensive support resources for each of your apps.
All Activities
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Understand how Google Play supports you
As a Google Play developer, you can access a number of services and support channels. You will learn how to engage with Google Play when you have questions or concerns about your app, the Play Console, or other programs.
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Manage orders
Using the Play Console, you can view your app’s orders, issue refunds, and manage subscription cancellations for items that your users purchase. In this course, you’ll learn how to find and manage orders to provide support for your users.
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Introduction to Android vitals
A better user experience, higher ratings, and more retained installers can all be driven by improving your app’s performance. Using technical performance information from Android vitals on the Play Console, you can focus on the right opportunities for ...
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Introduction to LiveOps
By combining in-game content, events, and sales, you can build a long-term engagement and monetization strategy that leads to a healthy and sustainable lifetime value.
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Subscription model for games
Subscriptions offer a great business model that provides mutual benefits to both you and your subscribers. In this course, we’ll look at examples of how a subscription model can be applied to games and the best practices to determine what’s...
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Evaluate your revenue
Using the Play Console, you can review your app’s financial data to see how your sales, in-app products, and subscriptions perform over time. Revenue data is based on estimated sales (amounts paid by buyers, including tax.)
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Overview of device categories and user programs on Google Play
Android is designed to run on many different types of devices, from phones to tablets and televisions. The range of devices provides a huge potential audience for your app. In order for your app to be successful on all these...
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Release updates progressively with staged rollouts
Google Play allows you to release an app update to a subset of your users, then progressively to larger portions of your user base. During these rollouts, you can halt the rollout anytime you need to fix issues with the...
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Rollout a release
After you create an app on the Play Console, the next step is to create and rollout a release. You go through these steps when you want to test your app with trusted users and when you publish your app...
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Version codes and testing track statuses
Version codes are an important component of your app upgrade and maintenance strategy. The version code will be used by the system to determine compatibility and identity dependencies.
